Privacy Policy

1. Introduction

Parts Now is a B2B platform serving automotive workshops and garages across India. We are committed to protecting your privacy and handling your personal data with transparency and care. This Policy applies to all users of the Platform, including workshop owners, managers, staff members, and other authorised representatives.

This Policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable laws of India.

2. Information We Collect

We collect personal data when you use our Platform, our services, or otherwise interact with us during the course of our relationship. This includes information you provide directly and information collected automatically when you use our services.

2.1 Information You Provide

Examples include, but are not limited to:

• Identity and contact details: Name, business/workshop name, address, GSTIN, email address, mobile/telephone number, and similar details required to create and maintain your account and workshop profile.
• Account and profile information: Username/login ID, password, role within the workshop, preferences, and settings.
• KYC and verification information: Documents or information provided as proof of identity or address (such as PAN, Aadhaar, business registration certificates), as may be required under applicable laws and/or by our payment/financial partners.
• Payment and billing information: Bank account details, UPI ID, card details or other payment instrument information (collected via secure payment partners), billing address, and related transaction details.
• Business and operational data: Vehicle/job records, details of service jobs, orders placed, frequently ordered items, notes you enter into the workshop dashboard, and data you input into the garage management software for day-to-day operations.
• Communications and support: Information you provide when you contact us by email, phone, chat, or other channels, including support requests, feedback, survey responses, and, where permitted by law, call recordings.

2.2 Sensitive Personal Data

With your consent, where required by law, we may also collect and process certain sensitive personal data:

• Financial information: Bank account details, card numbers or other payment instrument details necessary for processing payments and refunds.
• Biometric/physiological information: Voice samples and images (e.g., photos of vehicles, parts, number plates) and related data you provide when using AI-powered features.

2.3 Information Collected Automatically

When you visit or use the Platform, we may automatically collect:

• Device identifiers, device type, operating system, browser type, app version.
• IP address, approximate location, timestamps, and language settings.
• Usage information such as pages/screens visited, features used, time spent, and clickstream data.
• Log data and diagnostic information.

2.4 Information from Third Parties

We may receive information about you from payment gateways, banks, logistics partners, OEMs, and marketing partners. When a third-party partner collects your personal data directly from you, their own privacy policy will apply.

2.5 Fraud and Phishing Alerts

3. AI-Powered Features and Voice/Image Data

The Platform provides several AI-powered tools designed to simplify parts ordering and workshop operations, including voice-based ordering, number-plate-based vehicle lookup, and image-based part detection.

To enable these features, we may process voice recordings, images, and technical metadata. You can choose not to use these AI features and instead rely on manual search and ordering.

4. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery and operations: To process your orders, manage your account, and provide the services you have requested.
• Transaction processing: To facilitate payments, issue invoices, and process refunds.
• Logistics and order fulfilment: To arrange delivery of parts to your workshop and track shipments.
• Customer support and communication: To respond to your queries, resolve disputes, and send service-related notifications.
• Personalisation and improvements: To improve the Platform, develop new features, and personalise your experience.
• Marketing and promotions: To send you relevant offers, updates, and promotional communications (you may opt out at any time).
• Security, fraud prevention, and legal compliance: To detect and prevent fraud, comply with applicable laws, and enforce our Terms of Use.

5. How We Share Your Information

We do not sell your personal data. We may share your data in the following circumstances:

• Group entities and affiliates: With our group companies for the purposes described in this Policy.
• Service providers: With trusted third-party vendors who assist us in operating the Platform, including payment processors, logistics partners, cloud service providers, and analytics firms, under strict confidentiality obligations.
• Business partners: With OEMs, authorised distributors, insurers, and other business partners to fulfil your orders and provide related services.
• Legal and regulatory requirements: Where required by law, court order, or governmental authority, or to protect the rights, property, or safety of the Company, our users, or others.
• Business transfers: In connection with a merger, acquisition, restructuring, or sale of assets, subject to confidentiality obligations.

6. Security Measures

We adopt reasonable security practices and procedures including encryption, access controls, secure coding practices, and regular security assessments to protect your personal data against unauthorised access, disclosure, alteration, or destruction.

However, no system is completely secure. You are responsible for safeguarding your login credentials and should notify us immediately if you suspect any unauthorised access to your account.

7. Data Retention and Deletion

We retain your personal data for as long as necessary for the purposes for which it was collected, as required by applicable law, or as needed to resolve disputes and enforce our agreements.

You may request deletion of your account and associated personal data by contacting our Grievance Officer. Please note that certain data may be retained for legal, regulatory, or legitimate business purposes even after account deletion.

8. Your Rights and Choices

Subject to applicable law, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Deletion: Request deletion of your personal data, subject to certain limitations.
• Restriction: Request restriction of processing of your personal data in certain circumstances.
• AI-specific choices: Choose not to use AI-powered features that process your voice, images, or other sensitive data.
• Marketing opt-out: Opt out of receiving marketing communications at any time.

To exercise any of these rights, please contact our Grievance Officer at the details provided in Section 12.

9. Consent and Withdrawal of Consent

By using the Platform, you consent to the collection, use, and processing of your data as described in this Privacy Policy. Where we rely on your consent as the legal basis for processing, you may withdraw your consent at any time by contacting our Grievance Officer.

Please note that withdrawal of consent may affect your ability to use certain features or services on the Platform. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

10. Third-Party Sites and Services

The Platform may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of such third parties and encourage you to review their privacy policies before providing any personal data to them. Your interactions with third-party services are governed solely by their respective policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Updated versions will be posted on the Platform with an updated "Last updated" date.

Your continued use of the Platform after any such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to periodically review this page.

12. Contact and Grievance Redressal

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Grievance Officer: