Last updated: 06 February 2026
This Policy applies to all orders placed by workshop and garage customers ("you", "your") on the Parts Now platform, owned and operated by ESOFT AUTO PRIVATE LIMITED ("Company", "we", "us", "our"). This Policy must be read together with our Terms of Use and Privacy Policy.
By placing an order or approving a quote on the Platform, you agree to this Policy.
Parts Now is a B2B platform serving workshops and garages. Most parts are vehicle-specific and procured against your confirmed approval from OEMs or authorised distributors. Therefore:
Every order is based on a quote shared with the workshop, detailing prices, taxes, charges, and terms. Once you approve the quote and make payment, the order becomes final, confirmed, and non-cancellable. After this point:
We may cancel an order (in whole or in part) only in exceptional cases, such as:
If we cancel such an order or part of an order, any amount paid for the cancelled items will be refunded to the original payment method, subject to the timelines of your bank/payment provider (see Section 5).
For any issues relating to wrong item supplied, physical damage in transit, manufacturing defects noticed on delivery, or short supply — you must formally raise a request within 24 hours of delivery through any of these channels:
When raising a request, you must share: Order ID and invoice number, clear photos/videos of the part, packaging, labels and damage/defect (if any), and a brief description of the issue.
Requests raised after 24 hours from delivery will normally not be eligible for return or replacement, except where we expressly allow it as a goodwill case at our sole discretion.
Once your request is registered, our team will validate the details and evidence shared, and decide whether physical inspection/pick-up is required. We may arrange pickup of the goods, ask you to hold the goods for inspection at your workshop, or direct you to ship back to a specified address.
All returned goods will undergo thorough inspection including verifying part numbers vs. the approved quote/invoice, checking for signs of use or mishandling, and assessing the claimed damage/defect. Only confirmed cases of wrong supply, genuine manufacturing defect, or transit damage not caused by workshop handling will be treated as approved return/replacement cases.
In certain situations where there is no clear fault on our side (e.g., wrong ordering by workshop, change of job requirement), we may allow a return as a goodwill gesture. Goodwill returns are:
You may be considered for return/replacement only if, after inspection, we confirm:
All such cases must be reported within 24 hours of delivery as described above.
The following will generally not be accepted for return, except in clearly proven wrong-supply or transit-damage cases (still subject to inspection):
Refunds may be issued only in the following situations:
Refunds will be processed back to the original payment source (same UPI ID / card / net banking account) where technically possible. In special cases, we may process via an alternate method or as credit balance in your Parts Now account, after consulting with you.
Where Parts Now is at fault (confirmed wrong supply, damage before delivery, or short supply): refunds will typically be made in full, including standard shipping charges for the affected items.
For goodwill returns or cases not due to our fault: we may deduct a reasonable restocking/handling fee and applicable logistics/shipping costs. Any deductions will be communicated to you before finalising the refund.
Some parts may carry OEM/manufacturer warranties, governed entirely by the OEM/manufacturer terms. Warranty claims (if applicable) may require proof of purchase, proper installation at authorised workshops, and inspection by OEM/manufacturer representatives.
For insurance-linked or accidental repair jobs, any return or claim is also subject to insurer and OEM policies, and timelines may be longer. Where a warranty/insurance claim results in a refund/replacement from OEM/insurer through us, the corresponding benefit will be passed on to you — typically via replacement or refund to original source.
Any disputes arising out of or in connection with cancellations, returns, goodwill decisions, inspections, or refunds will be governed by Indian law. The courts at Indore, Madhya Pradesh, India will have exclusive jurisdiction over all such disputes.
Our decision on each case is taken after reasonable investigation and inspection and will be final and binding, subject to your rights under applicable law.
For all queries or requests related to cancellations, returns, inspections, goodwill requests, or refunds, please contact:
ESOFT AUTO PRIVATE LIMITED (Parts Now)
Email: Esoftauto@gmail.com
Phone: +91 9109109381
Please include your workshop name, order ID, and invoice number in all communications, along with photos/videos where relevant.